oh dear management.
what have i learned here he asks
who the hell's maslow?
-the end. =)-
Sunday, December 14, 2008
Wednesday, December 10, 2008
blog. what an unusual word.
this word/concept didn't exist until the 90s and since then it's been a big deal. i've had my share of blogs prior to this class, and i quit that habit. why? it causes trouble! lots of drama, but not this class.. it was.. insightful.. actually a very useful tool in studying my peers. i wouldn't have learned peoples names and placed their names to their faces or to their characters that i got to peek into. most importantly it was a very useful tool to further understand concepts that were taught in lectures. it was a good opportunity for people to talk about their experiences with the activities and what they took from it. blogging beats out any form of homework that would consist of word problems with all straight forward answers. here we were able to give our opinions! =]
downside? commenting.. things i would write would be for the fact that i HAD to. BUT the selfish side of me did enjoy reading comments people left me. haha. so it equals out. blogging should definitely be kept around for future classes! all part of the kurpis-experience huh? =)
downside? commenting.. things i would write would be for the fact that i HAD to. BUT the selfish side of me did enjoy reading comments people left me. haha. so it equals out. blogging should definitely be kept around for future classes! all part of the kurpis-experience huh? =)
Wednesday, December 3, 2008
having it my way.. at McDonalds?
Who knew you could “have it your way” at McDonalds! Maybe they should steal Burger King’s slogan. The unusual order called for an unusual reaction, and that is what I received from McDonalds’ employees in Staten Island. Despite the long wait and gripe from the fry cook, I got what I needed.
When I placed the order of a cheeseburger with four pickles and a small order of fries with no salt, I made sure to speak slowly and heavily stress the word four. I even held up four fingers. She looked at me like I was stupid, but I just smiled. She told me that there was no way to indicate four exact pickles, before I spoke back a manger came over (and I assumed it was a manger because of her different shirt). The manager said to her employee to just press this button four times and just like that my order was placed. She handed me my receipt and the time stamp on it was 8:03PM. I stood back and watched as the process unfolded.
I wondered where the unsalted fries would be placed because I only saw one area for fries. People who had placed bigger orders after me were getting their food before me. The fries they were getting were coming from the designated heating bed. After the heating bed was empty I saw a man dump fresh fries from the fryer and he quickly made one small order of fries and placed in on the side. Then he added salt to the remaining fries. I immediately knew that that would be my order of fries. That process had only taken one person. I continued to wait for the burger to come out, but I had heard someone in the back say “How many pickles does this person want?!” The manager that had assisted my order before said “FOUR!” At 8:14PM my order was in my hands, and when I opened the burger it was correct! It had taken a total of four people to complete my order and although not all of them were as obliging as they should be, they got the job done.
The staff didn’t give me outstanding service, however the manager did. She fulfills the role of delivering proper customer service where the other employees lacked. The communication from the person who prepared my burger to the employees in the front served very useful in my order. The person who made the fries was very coordinated in his actions. The fresh fries did not get salted, but were easily packaged before the rest.
If I were to help McDonalds to improve their efficiency, I would recommend that they have the ability to type in numerically details of how thing should be made. Four pickles may be an odd request, but three slices of cheese or two pieces of meat is more practical and should be accommodated to. Without that ability, employees should be able to communicate easier with the people who prepare the food. They should be able to interact more and make the process seem less rigid. So by improving special and unusual orders more customers will be satisfied and they can “have it their way”.
When I placed the order of a cheeseburger with four pickles and a small order of fries with no salt, I made sure to speak slowly and heavily stress the word four. I even held up four fingers. She looked at me like I was stupid, but I just smiled. She told me that there was no way to indicate four exact pickles, before I spoke back a manger came over (and I assumed it was a manger because of her different shirt). The manager said to her employee to just press this button four times and just like that my order was placed. She handed me my receipt and the time stamp on it was 8:03PM. I stood back and watched as the process unfolded.
I wondered where the unsalted fries would be placed because I only saw one area for fries. People who had placed bigger orders after me were getting their food before me. The fries they were getting were coming from the designated heating bed. After the heating bed was empty I saw a man dump fresh fries from the fryer and he quickly made one small order of fries and placed in on the side. Then he added salt to the remaining fries. I immediately knew that that would be my order of fries. That process had only taken one person. I continued to wait for the burger to come out, but I had heard someone in the back say “How many pickles does this person want?!” The manager that had assisted my order before said “FOUR!” At 8:14PM my order was in my hands, and when I opened the burger it was correct! It had taken a total of four people to complete my order and although not all of them were as obliging as they should be, they got the job done.
The staff didn’t give me outstanding service, however the manager did. She fulfills the role of delivering proper customer service where the other employees lacked. The communication from the person who prepared my burger to the employees in the front served very useful in my order. The person who made the fries was very coordinated in his actions. The fresh fries did not get salted, but were easily packaged before the rest.
If I were to help McDonalds to improve their efficiency, I would recommend that they have the ability to type in numerically details of how thing should be made. Four pickles may be an odd request, but three slices of cheese or two pieces of meat is more practical and should be accommodated to. Without that ability, employees should be able to communicate easier with the people who prepare the food. They should be able to interact more and make the process seem less rigid. So by improving special and unusual orders more customers will be satisfied and they can “have it their way”.
D is for DUH!
yeah.. i knew i was gonna be something that had to do with control / power. that's just the type of person i am. i like things done my way, otherwise i don't feel as if much is being accomplished. i wasn't surprised at all. in a way i would have rather liked to be something else, because this just feeds into my pushy attitude. sigh that can't be good. i do yell a lot.. sometimes i yell just to yell. ok no bueno. i feel like i shouldn't change this, but instead find a balance between all 4. i had a high "I" and that's also about right, my friend tells me i have a habit of persuading others. but that's all part of my plan to have things run my way! haha.
i do think it is important to know people's management "type". that way you see where they are coming from and situations can be dealt with more appropriately. a test like this does come in useful with out personal interactions as well. honestly i know myself, and i do try to dominate various situations, be it school, work, relationships etc.. still not a good thing, but at least i'm aware of my actions.
i do think it is important to know people's management "type". that way you see where they are coming from and situations can be dealt with more appropriately. a test like this does come in useful with out personal interactions as well. honestly i know myself, and i do try to dominate various situations, be it school, work, relationships etc.. still not a good thing, but at least i'm aware of my actions.
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